HELP CENTER
- How to place an order?
You can browse products directly on the website, select the items you want, add them to your cart, and submit your order after completing payment.
- What payment methods are available?
We accept major credit cards; available payment options will be displayed at checkout.
- How long does order processing take?
Orders will be processed within 1–2 business days after payment confirmation. Once processed, we will arrange shipment and send a confirmation email.
- How long does delivery take?
Standard delivery within the US typically takes 3–7 business days. Specific arrival times may vary depending on the mailing address or weather conditions.
- How to track my order?
After shipment, you will receive a confirmation email containing a tracking number. You can check the order status in real time through the courier company’s website.
- Can I modify or cancel my order?
If your order has not yet shipped, you can contact us via email at alvaro@besayan.store
or by phone at +1 9592190562 to modify or cancel it.
- What is the return process? Please submit your return request within 30 days of receiving the goods, ensuring the goods are in their original packaging, unused, and undamaged. Please refer to our return policy for detailed procedures.
- How long does a refund take?
After receiving and inspecting the returned goods, the refund will be processed within 5–7 business days and will be returned to your original payment account.
- Will shipping costs be refunded?
Generally, return shipping costs are non-refundable unless the return is due to a quality issue or the wrong item was sent.
- How to contact customer service?
For any questions or assistance, please contact us through the following methods:
Email: alvaro@besayan.store
Phone: +1 9592190562